Some stories of Customer Delight Horrors in Indian Telecom - I (Intro)
Thursday, August 14th, 2008
This entry is part 1 of 1 in the series Customer Delight Horrors in Indian TelecomThis is a story of my various interactions with Indian Telecom majors as a SME customer. Most of these companies have a Customer Satisfaction Initiative and some of these pride themselves on their service delivery. One has outsourced its entire [...]
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