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This entry is part 3 of 3 in the series Story of getting a High Speed BSNL Broadband connection  A First Date, The First Night and the First Switching ON of a High Speed DSL have one thing in common….the anticipation And BSNL had plenty of bandwidth in its network. Afterall, all the private Telcos [...]

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This entry is part 2 of 3 in the series Story of getting a High Speed BSNL Broadband connection  When you are going to get a much desired toy, you cannot wait. I was like that.  A week had gone by, And no news from BSNL, period! I deputed a person from my staff to followup and [...]

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This entry is part 1 of 3 in the series Story of getting a High Speed BSNL Broadband connection  This multi-part post is the story of my acquiring a high speed broadband connection from BSNL, in my hometown, Amritsar. In the true spirit of new age Reality shows, I will post updates as events occur. The [...]

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This entry is part 1 of 1 in the series Customer Delight Horrors in Indian TelecomThis is a story of my various interactions with Indian Telecom majors as a SME customer. Most of these companies have a Customer Satisfaction Initiative and some of these pride themselves on their service delivery. One has outsourced its entire [...]

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